Ensuring users engage positively with new systems

End users that are capable and enthusiastic are key to organisations realising the full return on investment from strategic business systems. Optimum will help maximise the benefits from a new or existing implementation and enable business change.

We create flexible, relevant and cost effective training solutions across a range of business systems to meet the diverse needs of our clients. The training programmes are tailored to meet specific training requirements, from the production of documentation, through to a full international implementation training programme.

Optimum consultants have experience, and a proven methodolgy, that spans a range of systems including:

• ERP, finance and procurement

• HR and payroll

• CRM

• Integrated case management and care records

• Document and content management

• Bespoke systems

• Industry specific systems

Supporting your training challenges

The resources required to carry out relevant, user focused training, often at a critical time in the implementation, upgrade or roll out of an implementation project can be under estimated. As can the challenges of producing appropriate documentation to safeguard the way the system is used in the future.

Depending on your own staff to carry out training may mean that you do not get the results that you require. However vast the experience of the system, this does not mean that they can teach their colleagues how to get the most out of the new or upgraded system.

Optimum provides training solutions that go beyond the standard end-user training provided by the system supplier. With specialist training skills to provide user focused system training, Optimum can take the strain off your in-house resources and provide effective learning options including workshops, presentations, e-learning tools plus any necessary supporting materials and documentation, helping to protect your technology investment in the long term.

Your training needs answered

Many users will require training and may be based across various sites. Optimum has the resources and experience to run successful training programmes, however complex and demanding, within tight timescales when required. We can also help with the administration of these programmes.

The user’s roles will be varied and their IT skills and training requirements will be different. We analyse the training needs as part of our training scoping and create role-based training solutions that focus on the user’s requirements. As training specialists we can deliver the training in a variety of ways to suit the organisation and the users.

The training requirements may vary across the short and long term. We offer a very flexible approach and develop a range of training solutions that take into account in-house resource capabilities. We can create supporting training documentation through to an extensive training programme, all of which become available to your organisation for ongoing refresher or roll-out training in the future.