Fully-managed training and assessment service - outsource your IT skills management and development to Optimum.

Optimum can play a valuable part in your workforce development programme. We offer a fully-managed on-going skills improvement service, which is customized to meet your organizational objectives and structure. Every client is different, and so every solution that we provide is different. The solution can include any or all of the following activities:

• Skills assessment - using online tools, we can assess the current skill levels of your people against targets. We have a number of generic assessments for standard desktop tools, but assessments can be created or customized for your own business systems or processes. Skills assessments can be tied to your competency framework or to an external standard such as ECDL or ITQ.

• Training development - development of courses, presentations, documentation. Courses can be classroom-based, deskside coaching, virtual classroom or e-learning.

• Regular scheduled courses - regular training sessions on key desktop productivity topics.

• Ad hoc courses - responding flexibly to business-drive training needs that arise; advising on training programmes; delivering courses and documentation to meet specific needs.

• Strategic direction of IT skills management and training - use Optimum as your training partner to advise on training direction and strategy; with our expertise with a wide range of organizations, we can advise on what works and what doesn't; new directions and technologies; needs analysis and skills gap identification, and more.

• Administration - we can take over all the administration of IT training including scheduling, booking, managing attendance, reporting and evaluation.