Business transformation can fail to produce the desired results if people are not fully prepared for change. Success can be improved through effective training but the challenges facing a training team should not be under estimated.

Your organisation may be complex, with a range of disparate but critical business systems. Access to valuable business information is dependent on these systems being used and updated as originally intended and this requires the commitment and skills of each user. Old habits and bad practice can soon rear their heads and result in the failure of the implementation project to deliver the original business objectives. The system itself may be blamed but this failure may actually be as a result of short cuts taken in the training process.

There can be various reasons for the shortfalls in training. This can result from a lack of in-house resources being available particularly as the “go live” date gets nearer. The impact that user focused training can have on bringing about change may not have been recognised or the level of training may not reflect the requirements of the users.

The training process will continue way beyond initial "go-live" and may need to be rolled out to other locations. Also, comprehensive supporting documentation will need to be prepared, as well as other training materials and presentations. This all adds to resourcing pressures at a critical time.

Protecting your technology investment

As a specialist training company with specific expertise in business system training, we are able to address all these potential issues. We offer a programme of flexible training options that can be tailored to your specific requirements and that will be available after the project is completed ensuring long term business value. Importantly, utilising our business process analysis skills means we are able to look beyond a single business system to develop relevant, user focused training across multiple and complex systems, suitable for any IT skill level.

By working with Optimum you can ensure that you are maximising the benefits from your investment in new and existing business systems.