Introduction to Outlook

Who is the course for?

New users of Outlook who want to make the most of scheduling, tracking and communication features.  This course will also be of benefit to existing users who need to consolidate and optimise their skills.

Although there are no pre-requisites for this course, it would be helpful if you can use a mouse and basic Windows techniques such as opening and closing items, navigating and resizing windows.

What are the objectives of the course?

After completing the course, you will be able to organise and track personal information, communicate with people both in your organisation, or on the Internet, to share information with members of your team or workgroup, and use Outlook to perform these key tasks:

• Send, receive and store e-mail messages, including forwarding and replying

• Attach files to messages, and describe the implications of doing so

• Organise messages and describe the importance of good housekeeping

• Store names, addresses, and other information about your business and personal contacts

• Maintain and use a personal calendar of appointments, events and meetings

• Create appointments and schedule meetings

• Create to-do lists and manage personal or group projects

What does the course cover?

Overview of Outlook: e-mail, calendar, task list, contacts, integration with Office

Using e-mail: understanding the Inbox; screening and filtering messages; responding to received messages; starting a new message; addressing a message; applying different formats; signing messages; sending the message; determining when the message is transmitted; using local and Internet e-mail; viewing the Outbox and Sent Mail;

The role of e-mail: when to use e-mail; e-mail etiquette.

Maintaining a contacts list: using Contacts to address e-mail; adding details of a message sender to Contacts; defining new contacts and distribution lists; viewing contacts’ information in different ways.

Organising information: working with Outlook folders; creating folders; moving messages to folders; setting up rules for filing and filtering messages; automatically colour-coding messages according to rules; different views of messages; storing miscellaneous items in the Notes folder.

Making the most of your Calendar: creating appointments; repeating appointments; viewing or printing your calendar in different ways; categorising appointments; turning messages into appointments.

Sharing Calendars: setting up meetings with other users; viewing another user's calendar; booking resources; inviting people to meetings and responding to invitations.

Using Outlook to explore the Web: accessing Web sites; displaying the Address Bar; browsing the Internet, your intranet or network.

Keeping track of tasks: defining new tasks; setting detailed task information; recurring tasks, viewing the task list in different ways; marking tasks as completed; turning messages into tasks; delegating tasks.

How long does the course last?

One day