Optimum assisting the Insurance industry

Optimum has many years experience working within the insurance sector delivering training solutions on bespoke business systems.

Two recent drivers that have seen the industry change are FSA regulation and a move towards streamlining business processes by moving away from paper based systems. Development teams, both in-house and within software houses, are creating applications that support these changes. Optimum is there on the ground delivering training solutions that create effective users of these new systems.

Our experience covers

• Contract certainty applications

• Document management applications

• E-platforms – for accounting and settlement

• Messaging services – linking broking and client systems

• XML Content management applications

The combination of our know-how in training and our understanding of the insurance industry enables us to create role base sessions that focus on the unique aspects of divisions and sectors such as marine, aviation and reinsurance. We’re also well versed in delivering change management messages and moving forward cultural change within organisations. Our training sessions are designed with ACORD data standards in mind to ensure they’re in line with global insurance processes.

We recognise effective end user training needs to be timely, business process driven, relevant, accessible to different learning styles and supported during, and after the rollout or upgrade process. As the industry moves away from islands of data to more integrated systems of data storage and exchange Optimum is there at each step of the way to help users and organisations get the most out of new ways of working. These systems help to drive down transaction costs, reduce errors and streamline processes – but only if they’re used well.

Optimum would welcome an opportunity to discuss how we can help you create confident, successful users that are able to use IT to do insurance – which is, after all, what you know best.

Optimum can help your organisation maximise effective use of business systems, and can also help you continue to sustain change and maximise benefits.